In order to receive and process your complaint, you must confirm that you have read this Privacy Notice. If you do not accept the conditions as provided in the notice, you will not be able to make the complaint.

Remember that this channel is not intended to communicate emergencies.

The complaints channel is managed by SERVICIO INDUSTRIAL DE ELECTRONICA, S.A (hereinafter, the COMPANY), using the ithikios platform, owned by Digital Products Development SL, a company specialized in offering internal complaint channel management systems for companies. . Ithikios guarantees security and confidentiality for the purpose of the contracted treatment.

Below, we show you basic information about how we process your personal data:

Responsible for treatment:

ELECTRONICA INDUSTRIAL SERVICE, S.A. (hereinafter, the COMPANY) with registered office: C/ CENTELLES, 1 (P.I. MONTGUIT), postal code: 08480, town: L'AMETLLA DEL VALLÈS, province: BARCELONA and NIF: A08604159. It is registered in the Barcelona Commercial Registry.

Data Protection Officer:

You can contact us by email: [email protected]

Data subject to processing and origin:

They will be:

- Your contact information, if you provide them (name and surname, email, telephone)

- Name and position of the people reported in the complaint

- Information (regardless of its nature) of the reported events

Purpose of the treatment and Legitimation:

In accordance with current regulations on data protection, the Company informs you that your personal data will be collected and processed for the purpose of:

- Analyze, process and investigate the facts communicated confidentially.

- Manage the query you ask us.

- Exchange information with the aim of complementing your request.

- Interview you to clarify the facts communicated, if applicable.

Our legitimate interest is to guarantee compliance with the policies and regulations and/or applicable legislation.

Transfer recipients:

Those that are necessary according to Law, the service providers in their capacity as those in charge of the treatment. Likewise, in the course of an investigation it may be necessary for us to share the facts you report with another company in the group, if it is involved in the facts; We will always keep your anonymity.

No data will be transferred to other third parties, except under legal obligation.

International transfer recipient:

Those that arise from the processing of the complaint, question or concern to any other company in the group, as well as those derived from our relationship with the provider that manages the Complaints Channel with the guarantees included in the Privacy Policy.

Rights of interested parties:

Access, rectification, deletion or forgetting, limitation, portability, opposition and to present complaints to the control authorities.